Look below to find answers to some of our most frequently asked questions.

Do I have to pay to be seen?

The Wellness Center is free! You pay a health fee as part of your tuition, which acts as your co-pay when seeing a provider, either counseling or health. The only services you are responsible for paying are for lab work, testing, and blood draws. This can be charged to your insurance, or you can pay on a sliding scale. MAKE SURE YOU UNDERSTAND YOUR INSURANCE COVERAGE. Payments are always your responsibility; ignorance of your insurance coverage is not an excuse.

Do I need to make an appointment to be seen?

Appointments are preferred; however, if there is an urgent medical issue, we do allow for walk-ins on a case-by-case basis.

How long should I plan for my appointment?

Give yourself at least 1 hour. Even if your concern is minor, allow 1 hour for your appointment. We cannot provide excuses for missed classes.

Can I come in for over-the-counter medications, pads/tampons, bandaids, ace wraps or crutches?

We cannot give out medications (Tylenol, Advil, etc. included), band-aids, ace wraps, or crutches unless first seen by the provider. There is a nearby CVS, Publix, and other locations that you can easily visit to purchase these types of supplies including pads/tampons.

Can I bring someone in the exam room with me?

No. Due to HIPPA confidentiality laws, we do not allow other people in the room during your appointment.

Do you take my insurance?

We accept over 100 insurance plans. Contact Student Health Services to find out if your plan is included. NOTE: It is your responsibility to know what your insurance policy covers. If you accrue a charge that is not covered by your plan, it is your responsibility to pay that charge.

USF Student Health Services
Insurance Office
4202 E. Fowler Ave. SHS100
Tampa, FL 33620-6750
813-974-5407
813-974-8910 (FAX)
Insurance@shs.usf.edu

What psychological services do you provide?

Psychological services offered by the Wellness Center include:

  • Individual, couples, and group counseling.
  • Psychiatric services.
  • Select psychological testing.
  • Consultations for students, faculty/staff, and parents.
  • Victim assistance program.
  • Crisis intervention and referral services.

The following services are not provided by the Wellness Center and will require referrals to community resources:

  • Medical detox for substance dependence.
  • Drug testing.
  • Medical stabilization for severe eating disorder concerns.
  • Formal psychological assessment (ADHD testing, learning disability testing).
  • Psychological evaluation for the purpose of employment clearance.
  • Psychological evaluation for academic and disciplinary matters.
  • University mandated evaluation and/or treatment.
  • Services to fulfill students’ court-mandate assessment or treatment requirements.
  • Custody evaluations.

Please see our Scope of Services Statement for more information.

How many counseling sessions do I get?

Students have access to 12 individual sessions during the length of their degree program. Group counseling sessions are unlimited. Psychiatry appointments are available only to students who are engaged in counseling treatment.

What if I have an urgent mental health or health concern?

Counseling and Health appointments are typically scheduled. However for urgent matters, providers may be available for same day services. Walk in hours are 8:30-4:30.  Students who walk in will be asked to fill out paperwork, which will then be reviewed by providers to determine if a same-day urgent appointment is needed or if a scheduled appointment can be made available.

What constitutes an "urgent" concern?

If you have symptoms or signs of illness that have appeared within the last 24-48 hours, that is considered urgent. If you have a sudden event occur that has impacted your ability to think clearly or has emotionally affected you, that is also considered urgent.

Not considered urgent:

  • You have had symptoms for more than 2 weeks.
  • An event occurred more than a month ago.
  • You have a class so you need to be seen as soon as possible so that you’re not late.

Do you prescribe controlled substances?

We do not. Controlled substances include:

  • ADHD medications( e.g., Ritalin, Adderall)
  • Narcotics and opioids (e.g., Percocet, Vicodin, Tylenol with codeine)
  • Benzodiazepines, sometimes called “benzos” (e.g., Xanax, Klonopin, Ativan, Valium)

Are there jobs for USFSP students at the Wellness Center?

We do not offer volunteer positions for USFSP students. We currently offer one Federal Work Study position per academic year. Once applications open, we will market the position for interested students.