Telephone Service Skills Workshop

Target Audience: Employees who are new to working with customers or tenured employees who would like to “freshen up” on their service delivery skills.

Program Overview: Impressions, good and bad, are made in a moment and often last forever. That’s why every phone call should be handled with tact, efficiency and good will. In this workshop, participants share their best practices for outstanding telephone services skills.

Objectives: To create consistency in the professional manner of answering the phone at USF.

Agenda:

  • Explore caller’s perspective on telephone service
  • Share best practices in answering techniques and listening skills
  • Practice tips for transferring calls, managing silence, maintaining a fresh tone of voice

Registration:

Use GEMS Self Service to register

  • Telephone Service Skills, SE102, Session 10
  • Friday, March 28, 2014
  • 9:00am-12:00pm
  • Coquina 224

For questions or assistance email LisaPablos@usfsp.edu