Frequently Asked Questions
What does the SOCAT Case Manager do?
The SOCAT Case Manager works with functioning and at-risk student populations to help create learning environments and experiences that promote and support the cognitive, affective, physical, and social development of the student learner. During a face-to-face meeting with the student, factors contributing to their struggles and other needs are identified. The Case Manager provides linkages, referrals, problem solving, campus office navigation, and advocacy. Often times an “Action Plan” is developed which is geared toward providing the student a road map through the struggles they are facing. The Case Manager may continue working with the student or checking-in throughout the semester or longer if needed.
Is this a confidential service?
Case Management is not therapy or counseling so the rules of confidentiality that might apply to medical or mental health treatment don’t really fit. With the exception of a crisis situation, the Case Manager shares information about student behavior on a need-to-know basis. In order to coordinate care, enough information about the student and their needs is shared with other offices or agencies to access the specific services or assistance needed. If a written release is signed by the student, the Case Manager can share additional information. When a student has been referred to the Case Manager through the SOCAT process, the Case Manager will inform the SOCAT review panel that an Action Plan has been developed and whether the student is continuing to follow the steps meant to assist them in USFSP success.
I have a concern, but I’m not sure if this is something that needs to be reported.
Please call 727-873-4272 and ask to speak with the SOCAT Case Manager, who will be able to troubleshoot the situation with you and provide you with suggestions or recommendations.
What am I expected to do?
When aiding a student you are not expected to provide personal counseling. Rather, you play an important role in encouraging students to use campus resources, which SOCAT can share with the student. You are encouraged to speak directly to student when you sense that they are in academic or personal distress. If the student appears to be open to discussing their concerns with a counselor, you may want to help them make a call to the USFSP Wellness Center or walk with them there to be seen for an emergency appointment.
For Quick Tips on How to Help Distressed Students, please click HERE.
What if the student refuses help or I am still concerned after our meeting?
Not all students will be receptive to your help. In some cases, and in order to ensure that students of concern do not fall in the gaps between observers and interveners, submit a SOCAT Referral Form.
When do I call the police instead?
If you are working with a student who is in distress regarding an urgent matter, and it is after regular business hours, you may consult with the USFSP Campus Police at (727) 873-4140.
If there is an imminent risk of harm or danger, please dial 911 immediately.
You should file a Student of Concern Report if you are working with a distressed student and you:
- Do not know where to refer them
- Would like to consult about possible responses to a student’s behavior
- Notice a student’s behavior is making others feel uncomfortable
- Believe there may be safety concerns in the future
- If you walk a student over or refer a student to the Wellness Center
- Have called 911 because of a safety concern
- Would like future follow up to ensure that the student is connected to appropriate support services
For more information about the USFSP Campus Police click HERE
What Happens After I Make a Referral?
Upon receipt of a referral, the case manager will gather information about the student’s situation from a variety of campus resources. The team will then review the referral and determine a course of action. Examples of responses may include the following:
- The case manager will reach out to the student of concern to assess any resources needed and collaboratively develop an action plan with the student to reduce obstacles for their success at USFSP.
- The case manager assists student in coordinating with existing campus resources currently being utilized and then works with the student to monitor progress.
- In the event that a student is perceived to be at risk of harm to self or others, SOCAT may coordinate with appropriate University offices to assist the student.
- SOCAT may determine that there is no need to take any further action but will monitor the situation and concern.
The individual who makes a referral to SOCAT may receive contact and follow up from the case manager or another team member. Depending upon the circumstances, the referring person may not receive specific information about the action plan with the student.
What is the difference between SOCAT and Student Conduct?
The Students of Concern Assistance Team (SOCAT) offers guidance, resources, and referrals to USFSP students who are experiencing a distressing situation which significantly impacts upon their academic or personal success. The focus is to offer supportive intervention and guidance to any USFSP student who is struggling.
The Office of Student Conduct works to provide safety and well being of the University environment, aid in the growth and development of a student as related to a student’s behavior, and to serve as the management agency for the University Conduct System. This is a disciplinary process that is initiated when a student violates the Student Code of Conduct.